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HR 8301118th CongressFailed / ExpiredHouse

United States Call Center Worker and Consumer Protection Act of 2024

Policy Area: Commerce
View on Congress.gov
Origin Chamber
House
Last Updated
Jul 21, 2025
Latest Action Date
May 17, 2024

Latest Action

Referred to the Subcommittee on Innovation, Data, and Commerce.

Official Summary

Official summary has not been imported yet.

GovScope Watchdog™

AI Government Intelligence™
Executive Summary

The United States Call Center Worker and Consumer Protection Act of 2024 is a bill introduced in the 118th Congress aimed at addressing issues related to call center workers and consumer protections within the commerce policy area. The bill was referred to the Subcommittee on Innovation, Data, and Commerce but ultimately failed or expired without further legislative action. No official summary or full text is available, limiting detailed analysis of its provisions.

Bottom Line

This bill sought to enhance protections for call center workers and consumers but did not advance beyond subcommittee referral and expired without enactment.

Policy Risk Level
🟡 Medium
Neutral Risk Assessment
Key Points
  • The bill is focused on the commerce policy area, specifically targeting call center workers and consumer protections.
  • It was introduced in the House of Representatives during the 118th Congress as H.R. 8301.
  • The latest recorded action was referral to the Subcommittee on Innovation, Data, and Commerce on May 17, 2024, with no further progress.
Who Benefits?

["Call center workers potentially targeted by the bill's protections", 'Consumers interacting with call centers who may receive enhanced protections', 'Agencies overseeing commerce and consumer protection regulations']

Potential Concerns

['Lack of available full bill text and official summary limits understanding of implementation requirements and costs', 'Unclear enforcement mechanisms and authority due to missing detailed provisions', 'Potential oversight challenges given the absence of detailed legislative language']

Political Context

The bill was introduced in the House during the 118th Congress and referred to a relevant subcommittee but did not advance further, resulting in its failure or expiration. The legislative context suggests it was part of ongoing efforts to address labor and consumer issues within the commerce sector, though no further legislative activity was recorded.

Hidden Impact Review

Hidden impact flags detected: 1

GovScope reviewed 1 policy-risk categories. Hover for a quick definition. Click detected flags for bill-specific details.

1 Detected
Detected Flags
Indirect Effects

['Potential improvements in working conditions and consumer protections if provisions were enacted', 'Possible increased regulatory oversight and compliance costs for call center operators', 'Enhanced public awareness of call center labor and consumer issues']

GovScope Watchdog Notes

The absence of the bill's full text and official summary significantly limits transparency and public understanding. This lack of documentation impedes thorough oversight and informed debate on the bill's specific provisions and potential impacts.

Passage Likelihood: LowConfidence: 60%Model: gpt-4.1-mini

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